RightNow Voice
RightNow Voice IVR software empowers your customers—offering them fast and efficient phone-based self-service customer care interactions to automatically deliver real-time information at their convenience.
RightNow Voice IVR software supports complete, multi-channel self-service customer care strategies, so no matter what channel your customers choose, they will receive consistent and accurate information. From status inquiries, to password reset requests, our automated customer service solution keeps the lines of communication open, enhancing the customer experience and saving your organization valuable time and money.
RightNow Voice IVR systems offer an affordable, powerful, and practical on demand voice solution that enables you to:
- Allow customers to easily access the information they need via the phone
- Capture content-related information on all calls that transfer to an agent
- Effectively help customers with different types of inquiries without the need for human assistance
- Enable front-line staff to respond quickly to calls, providing a higher level of service
- Make voice a seamlessly integrated component of your total multi-channel customer experience
- Get up and running quickly with pre-built IVR software applications
What makes RightNow Voice Unique?
- Complete integration with RightNow Service, Sales Force Automation software, Feedback Management, Analytics and other products for a unified customer experience
- Full integration with iKnow™, RightNow's patented Intuitive Knowledge Foundation, for a superb voice-enabled customer experience
- Over 10 separate, pre-built voice applications provide a complete voice interaction solution
- Voice contact management capabilities route calls to the most appropriate agent queue based upon caller identity and purpose
- Ability to create an incident from a voice call
Key Benefits:
- Seamless customer experience across all communication channels
- Reduced phone workloads and costs
- More responsive and efficient customer care
- Helpful phone service around the clock, without additional staffing
- Improved insight into customers and markets